All orders, unless specified otherwise, are assembled or made to order and should, therefore, be expected to be non-cancelable & non-returnable custom products.
If you have a question about your new, unused product in its original packaging, please contact our sales office regarding: information about installation and use of your purchase, the availability of a return, or questions about manufacturer warranty.
After discussing with Centro sales and a return is agreed upon and approved, information on how to conduct a return will be specified to you. This report will contain a destination address, reference code and shipping method instructions (Most common method specified is the best way via most economical method at the sender's preference and expense with appropriate packaging and insurance protection).
After the shipment is received, it will be inspected and tested to investigate for indication of installation or damage during shipment. This process will confirm the return to be received as new unused and in the original packaging to be resold as New In Box resalable condition.
When this process is completed and confirmed by Centro or the manufacturer, a credit will be issued by the manufacturer to Centro minus any applicable re-stock fees not including freight on the original order or return and Centro will then create a credit document for your record and refund the original order payment via the payment method that was originally used to purchase the product.
Please discuss any refund policy preferences prior to the payment being refunded.